
Chewy's CEO Is Chasing 'Empathy at Scale' — And It's Changing How We Think About Customer Loyalty
Chewy CEO Sumit Singh turned customer care from a cost center into a competitive edge by building empathy at scale into every interaction.

Chewy CEO Sumit Singh turned customer care from a cost center into a competitive edge by building empathy at scale into every interaction.

A historic wealth transfer and decades of medical neglect are driving a femtech investment boom. Here's why VCs are finally paying attention.

Working parents juggle camps, pickups, and logistics all summer. Here's why smart employers can't afford to ignore it.

Xbox is planning significant layoffs and budget cuts in July 2026 under new CEO Asha Sharma, signaling a major strategic shift.
Most employee benefits look great on paper but fail at critical moments. Here's how to audit your benefits for real-world performance.
A white TV anchor fired after repeated racially insensitive remarks lost her race discrimination claim. Here's what HR pros need to know.
Salary and flexibility matter, but the real reason employees stay is a positive work culture. Discover what drives retention and how to build it.
DOL Opinion Letter FLSA2026-6 clarifies when quarterly bonuses trigger overtime recalculation under the FLSA—and how to avoid it.
Employers and workers disagree on which skills are most lacking. Here's what the data reveals and how companies can bridge the divide.
More compliance doesn't always mean more safety. Discover why HR leaders must balance policy with psychological safety to build real trust.
AI is reshaping HR—but compliance tech remains undervalued. Here's why CHROs can no longer afford to ignore governance in their tech stack.

Employers are overestimating worker satisfaction with benefits, creating a hidden retention risk when economic conditions improve, LIMRA study finds.